Verticals / Travel, hospitality & leisure / Air New Zealand
Air New Zealand
airnewzealand.com ↗—
Latest disclosed NPS
no score published
1
NPS entries
0 with a number
2019
Years covered
1 entries in all
In their words
“Air New Zealand's customer satisfaction net promoter score is reported to be seven times the industry average and three times the Star Alliance average.”
NPS disclosures (1)
24 Sep 2019
NPSProgram
Air New Zealand's customer satisfaction net promoter score is reported to be seven times the industry average and three times the Star Alliance average.
— reported by airlineratings.com · 24 Sep 2019 · NI-69A805E
airlineratings.com ↗Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Travel, hospitality & leisure
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.