Aegon
aegon.com ↗In their words
“In U.S. Retirement Plans we made great progress in our Touchpoint Net Promoter Scores in 2019.”
“The results were clear: those who indicated they had received some type of communication from Transamerica had an average NPS of +54, and 75% agreed with the statement “Transamerica is a brand I trust.” On the other hand, those who indicated they had…”
“Retirement service scores have seen a significant improvement and are now in the 50s, amongst the leaders based on benchmarking data of the investment industry.”
Disclosed NPS over time
Every Net Promoter Score Aegon has published, by date.
NPS disclosures (23)
Aegon reported a 41-point increase in Net Promoter Score, alongside 38% reduction in overtime spend and 22% fewer complaints.
Aegon’s businesses in the United States and the United Kingdom track customer satisfaction through Net Promoter Scores (NPS) and regular customer feedback loops.
Transamerica Tracking customer satisfaction Transamerica has used Net Promoter Scores (NPS) 1 for many years to measure customer satisfaction in its life and retirement businesses.
In the United Kingdom, Aegon measures customer satisfaction through Net Promoter Scores (NPS ® ). The scores are obtained by surveying consumers, as well as advisers and employers, about their experiences with Aegon.
Aegon measures customer satisfaction in core markets using benchmarked Net Promoter Scores.
…Customer satisfaction in each of our core markets (measured by benchmarked Net Promoter Score (SM) ) should be in line with or above the average of our peers Employees 1 •
Customer satisfaction in each of our core markets, measured in benchmarked Net Promoter Score (SM) (NPS ® ), should be in line with or above the average of our industry peers.
In the first quarter of 2021, the company originated EUR 3.0 billion of residential mortgages, while further increasing its customer relational NPS scores.
The results were clear: those who indicated they had received some type of communication from Transamerica had an average NPS of +54, and 75% agreed with the statement “Transamerica is a brand I trust.” On the other hand, those who indicated they had…
88% of our businesses by customer count have adopted NPS as one of the main steering metrics. In a networked world, reputations can be easily and quickly damaged.
In U.S. Retirement Plans we made great progress in our Touchpoint Net Promoter Scores in 2019.
Retirement service scores have seen a significant improvement and are now in the 50s, amongst the leaders based on benchmarking data of the investment industry.
This has led to a 9 points increase in the transactional Net Promoter Score (tNPS) between the end of 2017 and the end of the first half of 2019 in the life and annuity business lines.
Our Net Promoter Score (NPS), a measure that captures all aspects of our relationship with our customers, showed a decrease in 2018 compared with Annual Report on Form 20F 2018 Table of Contents 5 2018 at a glance Letter from our CEO a strong increase…
Over 37% of all Aegon the Netherland’s customers currently have a My Aegon account and have completed more than 130,000 transactions in 2016 contributing to the improved Net Promoter Scores seen throughout the year.
Aegon has implemented the Net Promoter Score (NPS) throughout its businesses, enabling the continuous implementation of feedback received from customers, brokers and agents.
Aegon has implemented the Net Promoter Score (NPS) across its businesses, and is using NPS methodology to drive long-term improvements in products and customer service.
Aegon has implemented the Net Promoter Score (NPS) across its businesses, and is using NPS methodology to drive long-term improvements in products and customer service.
…and services. ¿ In order to ensure that Aegon fully understands the developing needs of its customers, Aegon’s businesses have continued to adopt the Net Promoter Score (NPS) methodology to regularly measure customer loyalty on a consistent basis.
• AEGON adopted the Net Promoter Score (NPS) as its preferred measurement for customer loyalty, and extended the use of NPS to 55% of its businesses worldwide by the end of 2011.
• AEGON adopted the Net Promoter Score (NPS) as its preferred measurement for customer loyalty, and extended the use of NPS to 55% of its businesses worldwide by the end of 2011.
Enhance customer loyalty AEGON’s net promoter score (NPS) program is being rolled out across the group and brings the company closer to its goal of integrating NPS in many of its businesses and enhancing customer loyalty.
Enhance customer loyalty AEGON’s net promoter score (NPS) program is being rolled out across the group and brings the company closer to its goal of integrating NPS in many of its businesses and enhancing customer loyalty.
Retention disclosures (2)
Aegon is driving financial performance through simplification and increasing customer retention.
Retention rate (Retirement Plans): 20% (Q1 2016) — “Aegon achieved its target of a customer retention rate into retirement of 20%”
Lighthouse companies in Insurance
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.