Advantage Solutions
advantagesolutions.net ↗In their words
“Among our top 100 clients...over 90% retention over time...average relationship duration is north of 15 years”
“Since 2009, we have had an average revenue-weighted client retention rate of approximately 99%.”
“Advantage Solutions advanced partnership with Out & Equal, improving Net Promoter Score within one year.”
NPS disclosures (1)
Advantage Solutions advanced partnership with Out & Equal, improving Net Promoter Score within one year.
Retention disclosures (3)
Retention rate (top 100 clients): 90% (Q4 2023) — “among our top 100 clients...over 90% retention over time...average relationship duration is north of 15 years”
Gross revenue retention: 98% (FY2010-2019) — “average revenue-weighted client retention rate of 98% from 2010 through 2019”
Net revenue retention: 99% (Since 2009) — “Since 2009, we have had an average revenue-weighted client retention rate of approximately 99%.”
Lighthouse companies in Business services
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.