ADCB
In their words
“ADCB ranked as the number one financial institution in KPMG's Customer Experience survey, with Net Promoter Score increasing by three points in 2022.”
“ADCB improved Net Promoter Score throughout 2015 while achieving record net profit.”
NPS disclosures (2)
ADCB ranked as the number one financial institution in KPMG's Customer Experience survey, with Net Promoter Score increasing by three points in 2022.
ADCB improved Net Promoter Score throughout 2015 while achieving record net profit.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Banking
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.