Ada
In their words
“Ada reported a customer retention rate of nearly 100%, exceeding industry benchmarks and competitors in the customer service automation sector.”
“ADA leadership reports that Net Promoter Score reached its highest level in 2020, alongside growing membership.”
NPS disclosures (1)
ADA leadership reports that Net Promoter Score reached its highest level in 2020, alongside growing membership.
Retention disclosures (1)
Ada reported a customer retention rate of nearly 100%, exceeding industry benchmarks and competitors in the customer service automation sector.
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.