Acorn Energy, Inc.
In their words
“Reflected in our history of greater than 90% annual renewal rates”
“Given our over 90% renewal rates and cost prohibitive nature of switching to a competing offering”
“Monitoring contracts typically have about 95% renewal rate”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (7)
Retention rate: 90% (Q3 2025) — “reflected in our history of greater than 90% annual renewal rates”
Retention rate (monitoring): 90% (Q2 2025) — “Given our over 90% renewal rates and cost prohibitive nature of switching to a competing offering”
Retention rate (monitoring): 95% (Q1 2025) — “monitoring contracts typically have about 95% renewal rate”
Retention rate (monitoring): 90% (Q3 2024) — “we are fortunate to have a 90-plus percent renewal rate on monitoring”
Net revenue retention: 56% (2022) — “annual recurring revenue, or ARR, was 56% in 2022 versus 60% in 2021”
Retention rate (monitoring): 90% (Q4 2019) — “historic renewal rates of 90% plus, gross profit margins of approximately 83%”
Churn (OmniMetrix): 1% (2012) — “OmniMetrix's rate of customer terminations, or average customer "churn" in the 2012 period since our acquisition of them was 1%”
Lighthouse companies in Technology
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.