Accela
accela.com ↗In their words
“Accela reported 117% net customer retention in fiscal year, alongside 31% increase in SaaS ARR and 36% increase in new account acquisition.”
“Accela reports increased net retention and ARR growth in first quarter of fiscal year, alongside new customer wins and expanded partnerships.”
“Accela won 2022 APPEALIE SaaS Award for IT Management based on Net Promoter Scores and product innovations.”
NPS disclosures (1)
Accela won 2022 APPEALIE SaaS Award for IT Management based on Net Promoter Scores and product innovations.
Retention disclosures (2)
Accela reported 117% net customer retention in fiscal year, alongside 31% increase in SaaS ARR and 36% increase in new account acquisition.
Accela reports increased net retention and ARR growth in first quarter of fiscal year, alongside new customer wins and expanded partnerships.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.