3D Systems Corporation
In their words
“And I do believe that shows up into our net promoter score where we - I talked about 20-point improvement in that promoter score. So customers now are really very, very happy that we are attending to them.”
“For example, our Net Promoter Score for services has improved by 60% since 2016. We expect these changes to expand and grow our service business, an important and newly (07:48) stream, and provide better value and improved resources for our customers.”
“Spent the last 4 years improving product, processes, cost structure and culture ◦ Improved quality and reliability ◦ Net promoter score increased to 65 ◦ Confident that we have the right products and team to execute strategy •”
NPS disclosures (4)
Spent the last 4 years improving product, processes, cost structure and culture ◦ Improved quality and reliability ◦ Net promoter score increased to 65 ◦ Confident that we have the right products and team to execute strategy •
We improved Net Promoter Score (NPS) another 10 points, increased customer satisfaction scores and improved customer loyalty measures • Our go - to - market strategy is more effective with better sales motions and enhanced sales tools based on meeting…
And I do believe that shows up into our net promoter score where we - I talked about 20-point improvement in that promoter score. So customers now are really very, very happy that we are attending to them.
For example, our Net Promoter Score for services has improved by 60% since 2016. We expect these changes to expand and grow our service business, an important and newly (07:48) stream, and provide better value and improved resources for our customers.
Retention disclosures (0)
No retention figures yet.
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About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.