17 Education & Technology Group Inc.
In their words
“Over 90% of renewal customers opted to continue their subscriptions, with many expanding new service coverage.”
“89% of them have chosen to renew their contracts. And they further chose to expand their service scope and student coverage by a further 37%.”
“Effective retention rates of more than 150%”
NPS disclosures (0)
No NPS disclosures yet.
Retention disclosures (5)
Retention rate: 90% (Q1 2025) — “Over 90% of renewal customers opted to continue their subscriptions, with many expanding new service coverage.”
Retention rate: 89% (Q3 2024) — “89% of them have chosen to renew their contracts. And they further chose to expand their service scope and student coverage by a further 37%.”
Net revenue retention (renewal projects (10 projects)): 150% (Q2 2024) — “effective retention rates of more than 150%”
Net revenue retention (school group projects): 100% (Q1 2024) — “revenue retention rate exceeding 100% with additional classes and students as well as functions being subscribed at the time of renewal”
Net revenue retention (school group projects): 120% (Q4 2023) — “revenue retention rate of 120%, which means additional classes and students and functions are being subscribed and used”
Lighthouse companies in Education
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.