1-800 Contacts
1800contacts.com ↗In their words
“1-800 Contacts, which serves millions of loyal monthly customers, has a Net Promoter Score above 80 in its acquisition of 6over6 Vision.”
“1-800 Contacts customers have rewarded the brand with a Net Promoter Score above 80.”
“1-800 Contacts has been rewarded with a Net Promoter Score above 80 by its loyal customer base during COVID-19.”
NPS disclosures (4)
1-800 Contacts customers have rewarded the brand with a Net Promoter Score above 80.
1-800 Contacts has been rewarded with a Net Promoter Score above 80 by its loyal customer base during COVID-19.
1-800 Contacts, which serves millions of loyal monthly customers, has a Net Promoter Score above 80 in its acquisition of 6over6 Vision.
1-800-CONTACTS increased Net Promoter Score by 13 points and won Innovation in Service award via Qualtrics.
Retention disclosures (0)
No retention figures yet.
Lighthouse companies in Retail & e-commerce
About these figures
Every figure here was publicly disclosed by the named company: press releases, annual reports, SEC filings, earnings calls and news coverage. Companies tend to publish their NPS when it is good, so these numbers run higher than a true industry average: read them as what leading companies in this vertical say publicly, not as an industry benchmark.
NPS runs from −100 to +100. Retention figures are reported as the company defines them (net revenue retention, gross revenue retention, customer retention rate, churn). Every entry links to its source in the full database.